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Mochas and Minis Success Story

About Mochas and Minis

Mochas and Minis is a unique play café located in Clarksville, Tennessee, that combines indoor play spaces for kids with a full-service café for parents. With multiple locations, they offer open play, birthday parties, special events, and a premium café experience.

The Challenges:

As a unique play café, Mochas and Minis needed a comprehensive solution to manage its dual operations - an engaging play space for kids and a full-fledged café for parents. Balancing event reservations, café orders, and membership management while ensuring a smooth customer experience was a major challenge. The others were:

  • Managing High Booking Volume - Manual reservations for open play, parties, and events created scheduling conflicts and inefficiencies.
  • Membership & Loyalty Program Execution - A lack of automated membership management made it difficult to track renewals and customer engagement.
  • Café & Retail Operations - Running a full-fledged café and merchandise store required integrated POS & inventory tracking.
  • Marketing & Customer Engagement - Reaching customers with offers, reminders, and event updates needed a better email & SMS automation strategy.

The LEAP360 Solution: Driving A Full-Fledged Digital Transformation

To address these challenges, LEAP360 implemented an all-in-one business management platform for Mochas and Minis:

  • Effortless Online Booking System - Parents can book playtime, parties, and events in just a few clicks.
  • Seamless Membership Management - Automated renewals, exclusive discounts, and member-only perks.
  • Integrated Café POS & Inventory Management - Streamlined orders, payments, and real-time tracking of food & merchandise sales.
  • Targeted Marketing Automation - Personalized email and SMS campaigns to drive engagement and increase customer retention.
  • Real-Time Analytics & Reports - Insights into customer preferences, sales trends, and operational performance.

The Results: Seamless Operations, Thriving Business with LEAP360

By implementing LEAP360’s smart automation and integrated tools, both Little Land Play Gym and Mochas and Minis have streamlined their operations, enhanced customer engagement, and increased revenue.

  • 40% increase in online bookings for playtime and parties
  • 30% rise in café & retail sales with an integrated POS system
  • 50% growth in membership sign-ups and renewals
  • Automated customer engagement- reducing no-shows and increasing repeat visits

With LEAP360 by its side, Mochas and Minis transformed its operations, making bookings, payments, and customer interactions seamless and efficient.

Conclusion

By leveraging LEAP360’s advanced tools, Mochas and Minis has optimized its play area, café, and membership management, ensuring a hassle-free experience for both kids and parents.

Want to simplify and scale your business like Mochas and Minis? Book a demo today!